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Web Demo:
1.Which of the following codecs would a technician configure on the VoIP server to match the voice quality of a
regular Public Switched Telephone Network (PSTN) call on a VoIP phone?
A. G. 729
B. G. 732
C. G. 722
D. G. 711
Answer: D
2.A company has a contact center with thousands of distributed agents, skill-based routing, multiple hunt groups,
CTI and desktop screen pops. Management wants detailed reports about call volume and hunt group activity
within the contact center. Which of the following provides this level of detail?
A. Service Provider Multiplexer statistics
B. PBX call detail records
C. Automatic Call Distribution (ACD) reports
D. CTI server traffic reports
Answer: C
3.Which of the following BEST describes a network bottleneck?
A. A router with multiple WAN links.
B. A switch that is underutilized.
C. A network with multiple switches.
D. A router that is receiving more information than it can process.
Answer: D
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