Cisco 642-243 exam, Answer Modification

Exambible released the latest modification for 642-243. The answer of question 41 has been modified. We hope there will be no inconvenience for the users.
 

The 642-243 UCCES (Unified Contact Center Enterprise Support) exam assesses candidate's troubleshooting and support knowledge for Cisco Unified Contact Center Enterprise solutions. Cisco Unified Contact Center Enterprise (Unified CCE) is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multi-channel contact management to contact center agents over an IP network.

The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Understanding of UCCE Tools - Student must demonstrate their understanding of available tools to support the UCCE solution

Understanding Log / Trace Files - Student must be able to identify specific issues in a provided log / trace file to suggest possible issues

Understanding UCCE Agent Issues and Considerations - Student must be able to demonstrate an understanding of how UCCE manages agents and common errors in agent configuration and management

Understanding UCCE Call Flow Issues and Considerations - Students must be able to demonstrate an understanding of the call flow scripting tools and identify possible problems with the solution

Understanding common UCCE call processing issues - Students must be able to demonstrate an understanding of the common issues and identify possible problems with the solution

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