Product Description
Exam Number/Code: mb2-423
Exam name: CRM 3.0 Applications
mb2-423 test is the important of Microsoft certifaction. Only you pass the mb2-423 exam you could have the chance to get Microsoft certifaction. To help examinee, Exambible publish the Questions and Answers about mb2-423 exam. And the 182 simulation exam are all designed by expert from Exambible. Examinees could have an enough prepare by these simulation exercises and pass the mb2-423 test successfully.
Exambible also provide free mb2-423 Demo, examinees can download and use before buying mb2-423 Q&As, then decide if they need to purchase.
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Microsoft Microsoft Business Solutions mb2-423 Web Demo
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1. A user ran a mail-merge using a template letter for several accounts
on their computer. The user complains that when they examine the
activity history for each of the accounts, there is a Mail Merge Letter
activity but it does not include the contents of the letter. What
should you do?
A. Make sure that the user's PC has Word 2002 or a later version.
B. Advise the user that Microsoft CRM does not record the contents of letters created by using mail merge.
C. Advise the user that Word documents cannot be attached to account records.
D. Make sure that the user is using the Web Client.
Answer: B
2.Which of the following tasks can be completed using features of Microsoft?CRM? Choose the 3 that apply.
A. Preparing profit and loss forecasts
B. Sending e-mail messages to lists of accounts or contacts
C. Setting up and scheduling services offered by a company
D. Running marketing campaigns
Answer: BCD
3. You regularly send letters to your customers using Microsoft CRM
mail-merge. One of your customers has called to ask that you do not
send them any more letters. How should you modify the customer record
in Microsoft CRM to prevent letters from being sent to this customer?
A. Remove the customer's record from all marketing lists.
B. Change the customer's preferred contact method to Phone.
C. Set the customer's Mail setting to Do Not Allow.
D. Set the customer's Send Marketing Materials setting to No.
Answer: C
4. You have an opportunity with a customer to sell a range of products.
The customer has an account record in the Microsoft CRM database and
has informed you they have hired a consultant to help them decide
whether to buy the products from your company. You want to add this
consultant to the Microsoft CRM system, and record that he is advising
your customer on this purchase. What should you do?
A. Create a new account for the consultant. Make the new account a sub-account of each customer's account.
B. Add the consultant as a new contact under each customer's account.
C. Create a new contact for the consultant. Create a relationship role
called Consultant that enables a contact to be linked to an
opportunity. In each opportunity, add a new relationship to the
consultant contact using the Consultant relationship role.
D. Create a new contact for the Consultant. Create a relationship role
called Consultant that enables a contact to be linked to an account. In
the account record for each customer add a new relationship to the
consultant contact using the Consultant relationship role.
Answer: C
5. A user complains that the Marketing group does not appear in the
Workplace. You discover that the user is using the Microsoft CRM laptop
client for Outlook when offline. You need to make sure that the user
can see the Marketing group in their Workplace. What should you do?
A. Make sure that the user has selected Marketing in Personal Options.
B. Give the user access to the Marketing module using System Settings.
C. Advise the user that the Marketing module is unavailable in the Microsoft CRM laptop client for Outlook.
D. Instruct the user to go online.
Answer: A
6. Which of the following record types cannot be used with a contact record to create a relationship role?
A. Account
B. Opportunity
C. Contact
D. Lead
Answer: D
7. Which of the following are characteristics of contacts in Microsoft CRM? Choose the 3 that apply.
A. A contact must have a parent account.
B. A contact can have sub-contacts.
C. An account does not have to have a contact.
D. A contact can only have one parent account.
Answer: BCD
8. Which of the following records are synchronized between Microsoft Outlook and Microsoft CRM? Choose the 2 that apply.
A. Contacts
B. Accounts
C. Notes
D. Tasks
Answer: AD
