Q: What exactly is in your study guides?

A: The study guides consist of two parts. The first, is an explanation of the key concepts you need to know for the exam. The second, is the real test questions and correct answers which you can't find anywhere else. Pass of the tests is 100% guaranteed. At the present, we only provide the English version of the ExamBible study guides.

Q: What is the format of your products?

A: Adobe Acrobat PDF files. PDF is almost the industry standard for distributing e-books. You only need to download the free Adobe Acrobat Reader to open and print PDF files. No installation needed and no viruses involved. We don't think it's a good idea to produce any engine for those questions. Why do we need to make things simple to be so complicated?

Q: How could I order the study guides? Is there any alternative to using my credit card?

A: You could order on our online order page and just find the answers to your most questions about the ways to order on the left side of the page. Shareit.com is an Internet-based payment processing vendor which is located in Berkeley CA, USA. BTW, We won't and can't have your credit card number in any way.

Q: I used an anonymous email account like hotmail/yahoo...... with my credit card to order but failed, why?

A: Shareit refuses orders out of US by the credit card with an anonymous email. For the detailed explanation, We're sorry for the inconvenience and suggest you use a commercial email your ISP provided.
NOTE to US customers who use free emails like yahoo/hotmail: A US customer can use an anonymous email to order on Shareit successfully, but we need your phone number for any probable payment confirmation. You could just leave the phone number on the bottom of our Shareit order page -- the "additional comments" blank box. If you fail to provide a working phone number, your order will probably be delayed and finally refused.

Q: Could I have a receipt for my order?

A: You could receive a paper receipt by postal mail for an additional US$1.25. Just check the checkbox at the bottom of our Shareit order page.

Q: How soon would I receive the products after I place the order?

A: Within 24 hours. Please understand that we probably are sleeping when you are working or playing if you are NOT in the Asia. :-) BTW, within-24-hours response is our service standard. We would try our best to respond ASAP but we really have to sleep, eat and work for a living. It's just our formal work that will guarantee we can provide you with the best IT materials in the world. If you don't receive our any responses within 48 hours, it is most probable that your email account does not work properly. Please send us another email with a new email account.

Q: How often are your study guides updated?

A: Our study guide are updated on a continual basis, as needed, in order to keep up with changes made to the exams.

Q: When you will sell your study guides in Certification PAKS at a discount?

A: Now, We currently sell the study guides for the various certifications in "Certification PAKS". And if you buy this PAKS you can get discount.

Q: I want to order several study guides at once, but I'm afraid some may become outdated before I get a chance to take the exams?

A: All our customer are entitled to free updates for a period of 3 months after the purchase date. Just email us 2-3 days before your test for the probable updates. If it is, we will send it to you at no charge.

Q: What method of shipping do you use?

A: We send our study guides to your email account in PDF format or send you an email with info on downloading of the products you have ordered. with no shipping fee.