Product Description
Exam Number/Code: 920-170
Exam name: symposium call center server 5.0 applicaiont developer
920-170 test is the important of Nortel certification. Only you pass the 920-170 exam you could have the chance to get Nortel certification. To help examinee, Exambible publish the Questions and Answers about 920-170 exam. And the 76 simulation exam are all designed by expert from Exambible. Examinees could have an enough prepare by these simulation exercises and pass the 920-170 test successfully.
Exambible also provide free 920-170 Demo, examinees can download and use before buying 920-170 Q&As, then decide if they need to purchase.
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Nortel NCSS 920-170 Web Demo
This webdemo is just a demo data, only for reference and learning, there is no other purposes.
1. A customer has a Symposium Call Center Server (SCCS) 5.0. Which unit
of measurement should be used to configure Service Level Thresholds
using Symposium Call Center Web Client 4.5?
A. milliseconds
B. half seconds
C. seconds
D. thirty seconds
Answer: C
2.A customer has Symposium Call Center Servers (SCCS) 5.0 at three
sites and is using Symposium Web Client 4.5. Their administrator has
assigned basic access to the Contact Center Management (CCM) component
to a user. For the user to see CCM entries, what should the
administrator do next?
A. Assign the user a partition that includes CCM.
B. Assign the user a partition that includes CCM and skillsets.
C. Assign the user an access class that includes agent and supervisor
access on all three SCCS servers.
D. Assign the user an access class that includes agent and supervisor
access on at least one SCCS server.
Answer: D
3. You upgraded the Symposium Call Center Web Client several times.
Based on this, how many times should the Simple Object Access Protocol
(SOAP) be installeed on each client's PC?
A. The client PC does NOT require SOAP.
B. The value will depend on how many times you have upgraded SCCS.
C. Twice. The SOAP component is intalled before and after the SCCS
upgrade.
D. Only once it does NOT matter how many times the software was
upgraded.
Answer: D
4. A customer has Symposium Call Center Server (SCCS) 0 and wants to
create new agent using Symposium Web Client 4. What else must be done
besides creating the new agent to enable a supervisor to see the new
agent in Real-Time Display, Contact Center Management and Historical
Reports? (Choose two.)
A. The supervisor has to be configured as the reporting supervisor for
the new agent in supervisor's configuration.
B. The supervisor has to log off from Symposium Web Client and log back
in for the changes to be visible.
C. The new agent has to be logged in to Symposium Web Client for the
changes to take place.
D. The new agent has to be assigned to the supervisor's partition.
Answer: CD
5. A customer has Symposium Call Center Server (SCCS) 5.0 installed.
They want to run a report which will show them the sum of all treatments
excluding Host Lookup for calls received by the SCCS. Which report will
show them the required information?
A. Application Delayed Abandon
B. Application Performance Report
C. Application Call Treatment Report
D. Application Delayed Before Answer
Answer: C
6. A customer has Symposium Call Center Server 5.0 installed. They
recently increased the number of days for which SCCS collects data
(interval collection period) using the Historical Statistics Duration
property page. When will those changes take effect?
A. at midnight
B. immediately
C. after server reboot
D. when the current 15-minutes interval is ended
Answer: A
7. A customer has Symposium Call Center Server (SCCS) 5.0 and wants to
assign five agents to a new skillset using Symposium Call Center Web
Client 4.5. What is the recommended way to assign those agents to a new
skillset?
A. Assign the new skillset to those agents partition.
B. Use the Skillset window from the Skillset view to assign one or more
agents, one skillset at a time.
C. Select all five agents from the Agent Details window, then use the
drag and drop feature.
D. Use the Skillset section in the Agent Details window to assign all
agents at the same time to the new skillset.
Answer: B
8. A customer has a Symposium Call Center Server (SCCS) 5.0 and requires
agent telephones to enter Not Ready Mode (NRD) after a defined time
limit is reached. Which method should you use to configure NRD on agent
telephones using Symposium Call Center Web Client 4.5?
A. Make Set Busy
B. Call Force No Answer
C. Let Call Ring
D. Return to Queue
Answer: D
